Enhancements:
Analytics: We’ve added a few new functionalities and given Analytics a clean new look. Here’s what we’ve changed:
- You can now sort reports with “List view”
- We’ve included the “Configure” button for a decluttered widget configuration
- Leverage the boolean operators for advance filtering of data
- Convert your Graph data into sheet/matrix table and export as a CSV
Also, check out the blog for any further info.
We’ve added the following new currencies to Freshservice
- Hong Kong Dollars (HKD)
- Mexican Peso ( MXN)
- Taiwan Dollar (TWD)
- Indonesia Rupiah (IDR)
- Singapore Dollar (SGD)
- Malaysia Ringgit (MYR)
- Vietnamese Dong (VND)
- Poland Zloty (PLN)
- Danish Krone (DKK)
- Norgwegian Krone (NOK)
Bugs:
- Workflow Automator: If a note was added to the Change Workflow, the activity was incorrectly logged against the agent's name instead of the “System”. This is now fixed.