Enhancements
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There have been copy changes to the Developer portal (API docs) as well as the entire platform.
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We have a brand new logo per our new brand identity.
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We’ve optimized the latest interaction query in the Account List
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CSMs can now add columns and customize their view of the Goals and Tasks list table
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In the Workflow tooling, we’ve changed the UI and added an enhancement to the configuration editor
Bug Fixes
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There was a problem adding custom fields to a contact, and users
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When the connector name exists, there was a problem with reverse sync
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There was an issue renaming init file for Freshcaller connector
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Users were unable to update Churn Likelihood column in the Accounts List view
Feature Request
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We’ve added the ability to track ‘Projected Churn MRR’ as part of the churn fields
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You can now track module usage for Freshdesk Customer Success customers using the events API