We have launched revamped reporting module for Freshdesk [Beta]
Major highlights
- Custom reports - Ability to create own reports with enhanced visualisations
- Curated reports - Upgraded out of the box reports from FD
- Exports and schedules
- New metrics - (Offering higher flexibility with data + advanced ticketing metrics)
- Build as a platform - Ability to quickly add more capabilities in a scalable manner
You can checkout the overview video here.
Custom reporting capability is explained in the below video.
We will be enabling in batches soon for all customer based on their plans. Click reply to enter your account URL and get beta access now.