Improvements to the Agent Delete Flow
What it does:
While deleting an agent, admins will be able to see the count of tickets, problems, changes and releases assigned to the agent being deleted. Additionally, they will be able to assign any of the unresolved tickets, changes etc. to other active agents.
What it means:
Reduced chances of tickets remaining unassigned (and unresolved) after the associated agent is deleted.
Approvals Logs in Change Print
What it does:
Approval Logs will now be included when a change is printed.
What it means:
Approval information will now be present while printing a change to support audit related use cases.
Portal-level SSO (for MSP Mode)
What it does:
MSP accounts with multiple portals can have different security settings (SSO and SSL) for each of the portals in the help desk.
What it means:
You can control how your requestors and agents login to your helpdesk from their respective portals. For example, if you support two companies and have a dedicated end-user portal for each of them, you can now have two different SSO configurations to support both the companies.
You can read more about this feature here.