We came up with a few new features and renamed a couple of features.
NEW FEATURES
- Advanced Automations App(Marketplace)
Automate your daily chat workflows, save time for Agents, and help them focus on tasks that matter with Advanced Automations app. You can automate 4 workflows out of the box. You can also create more based on your business needs.
- Drop-down(iOS and Android SDK)
Now you can include drop-downs as a response type instead of the regular reply text box in Freshchat. This is available as an API.
- GIF support(iOS)
GIF images are now supported in iOS SDK.
FEATURE ENHANCEMENTS
- Renamed Features
We renamed a bunch of capabilities to help you and your team better understand what they can do,
- Inbox > Team Inbox
- Team Members > Agents
- Team Member Availability Report > Agent Availability Report
- In-App Messages(in Campaigns) > Targeted Messages
- Away Experience > Offline Experience
- Quick Access > Files
- Labels > Conversation Labels
- Events Capture > User Events
- Usage Details > User Properties
- User Properties > Custom User Properties
- Team Widget/Agent Widget > Team Inbox Lite
- Omnichat(Chrome Extension) > Team Inbox Lite(Chrome Extension)
- Freddy Answer Bot
You can now choose to toggle Freddy Answer Bot on/off on Topics.
- Freddy Custom Bot
i. Now you can clone an existing Custom Bot flow to create a new bot flow.
ii. You can use custom user properties as placeholders in the bot flow.
- Groups
Group limit has been increased from 100 to 300. You can create upto 300 Groups in Freshchat.
- Images
Now you can upload images upto 25MB.