New Features
Auto Resolve
To improve your team’s productivity you can auto-resolve (close) conversations with customers who have stopped interacting. You can set the time for auto-resolving conversations.
Feature Update
Brand new People's page
We have revamped our people's page to match the conventional look and feel of the product.
- Create personal segments or create and share user segments with other teams or team members
- See which conversations are active
- Reopen a conversation from the people's page
- Assign a chat to a different team or team member right from the people's page
- See the list of channels on which a customer hasn't engaged
- Rearrange the user info section
- Permission to edit the user name and email is now part of Roles and Permissions feature so only team members with permission to edit user details can do so.