Perform bulk actions to manage canned responses, and measure the quality and effectiveness effortlessly.
With this update, you can:
Create multiple new responses and update the existing ones in bulk with ease
Manage who gets the privilege to export/import these responses - be able to grant and remove access
Track and define metrics to measure the usage of canned responses per your business needs
Set permissions to view/share insights with necessary stakeholders, such as other admins, quality coaches, content writers, and even agents