Display customer record, such as name of the contact, email Address and telephone number through a screen-pop
Enable reps to execute inbound & outbound calls, record the call details and log them into a Freshdesk ticket
Status - In Progress
CTI Integrations with Five9 / Ameyo / C-Zentrix
Freshdesk
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Ameyo & C-zentrix integrations have been completed. Check out below links for support articles.
https://support.freshdesk.com/solution/articles/205112-ameyo-integration-with-freshdesk
https://support.freshdesk.com/support/articles/203842-c-zentrix-integration-with-freshdesk
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