Sending out customer feedback surveys in the language your customers best understand is a great way to increase your feedback survey response rates. This way, your customers will also find it easier to provide feedback for your company’s support.
With this new update, you'll be able to send customer satisfaction surveys in Freshdesk can be fully customized based on your audience’s preference, and they can be fully translated to match the preferred language in the customer’s profile.
With multilingual customer satisfaction surveys, you will be able to
Engage, listen and respond to customers across the globe and deliver a localized survey experience.
Eliminate language barriers that could have come into play had a multilingual survey not be used.
Increase response rates of your feedback surveys since customers can freely express their thoughts and opinions in a language they feel most comfortable with.