It is now much easier to gauge how customers feel about your service and support with the upgraded CSAT module in Freshdesk. With the new module powered by Freshsurvey, you can:
- Set up new surveys with pre-created templates.
- Customize your survey's look, color, and feel to match your brand.
- Automatically trigger surveys on a ticket action, or enable agents to trigger them manually.
- Send out surveys at different points in the ticket lifecycle.
- Use the customer satisfaction report to assess your support and provide better service.
Use different rating scales, conditional and skip logic, and customize surveys to tailor to different sets of customers. Measure and derive your CSAT results easily and quickly with the upgraded module.
What is changing?
Previously, you could only set up and send basic surveys using upto 7-point scales, and customization options were limited. You can now set up advanced surveys and customize the look and feel of your surveys, leverage different rating scales, and more with the upgraded CSAT module in Freshdesk.
Important links:
This feature is available on-demand. Reach out to your Account Manager/CSM or write to us at support@freshdesk.com to get it enabled for your account. Check out the solution article to understand more!
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