New Features
- API Tokens
You can now generate API Tokens from your Freshchat account, to access Freshchat APIs. This is available on Estate and Forest.
- Search Conversations - iOS Agent app
You can now search for conversations in Freshchat's iOS agent app.
- Multi-account login - Android Agent app
You can now switch between your different Freshchat accounts, in Android Agent app, without logging out each time.
Feature Improvements
- Japanese Language
We now support Japanese as part of Freshchat's Multilingual feature. You can use this in FAQs and Message channel translations.