Previously, Admins had to delete agents leaving the company. When an agent is deleted, the email address is converted into a contact, and all their tickets automatically become agent unassigned. All reporting will be cleared with no track of the agent’s productivity.
Going forward, with the ‘Deactivate’ agent option, Admins will be able to deactivate an agent, thus freeing up an agent seat, while gracefully retaining their contributions.
Hi team,
Thanks. Will we still be charged for deactivated users?
Hi team,
Thanks. Will we still be charged for deactivated users?
Only agents using a license will be charged as far as I know.
Hi team,
Thanks. Will we still be charged for deactivated users?
Only agents using a license will be charged as far as I know.
To refine this further.
If you deactivate a full-time agent, you are freeing up an agent seat that can be used up by another new full time agent. It will not have an automatic impact on your billing cycle where you’ll be paying for n-1 agents.
Hi there,
what will happen, when the AD sync is activated and the Admin gets deleted in the AD after deactivating the account in Freshservice?
Thanks
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