Hello,

Gone are the days where you'd have to create a sticky reminder or a calendar alert to remind you about a to-do item on a support ticket. Now, you can create simple To-Do's on tickets and setup reminders to alert you right on your helpdesk interface. 

Here's a quick glimpse of what you can do with the all powerful To-Do widget : 

This is available on all accounts with the new Blossom plan and above and on the MINT interface. 

Read more about MINT here : https://support.freshdesk.com/support/solutions/articles/229464-what-s-changed-in-freshdesk-mint

You can also subscribe to our community thread on enabling MINT. 

Cheers,

Aravind.S