With this, you will be able to add labels to conversations, after which you can view a report of the labels added to conversations and get to those conversations to analyse and improve the process.
ETA: H2
Enhancements to Conversation Labels
Freshchat
Join the Community or User Group to Participate in this Discussion
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.