Hey Community,

We’re thrilled to announce that after a successful closed beta (as Freddy Self Service), Freddy AI Agent is now available in open beta for all Enterprise plan customers. With this launch, Freddy AI Agent will provide always-on, trustworthy, and conversational service to your employees.

Now is your chance to enhance employee experience and revolutionize first-line support for your team with Freddy AI Agent.

Getting Started: Contact your account managers or navigate to your plans and billing page to upgrade to the Enterprise plan.

What’s new?

Empower employees with 24/7 personalized assistance using powerful AI that's trustworthy and easy to adopt.

Human-like, Actionable Conversations: Employees can now engage in dynamic, multi-turn interactions with Freddy AI Agent, which provide actionable information summarized from various knowledge sources. 

Round-the-clock assistance: Employees now have the ability to interact with Freddy AI Agent anytime, 24/7, both privately and via public channels, to receive immediate assistance.

Multilingual Assistance: Freddy AI Agent can now assist employees in more than 40 languages, enhancing global communication. 
Secure and trustworthy service: The latest Freddy AI Agent offers citations, and more reliable, accurate responses.

Explore the power of Freddy AI Agent: Watch Demo | View Datasheet | Learn all about versions

Read our launch announcement for more details.
 

There's a lot more in store with the Freddy AI Agent launch. Stay tuned for exciting updates in the coming weeks and join the Freshworks AI Summit to learn more!

We look forward to seeing you soar to new heights of employee experience with Freddy AI Agent!
 

Best regards,

Team Freshservice