New Features and Enhancements
| All Below features and enhancements are available to all customers from July 30, 2023. |
Product name updates
Your favorite product names are back! We heard you, and we switched our product names to the classic versions!
- Freshdesk Support Desk → Freshdesk
- Freshdesk Contact Center → Freshcaller
- Freshdesk Customer Success → Freshsuccess
Reduce manual effort with Power Dialer in Freshcaller
Agents can call a selected list of phone numbers or saved contacts one after another. This is also available as part of the Freshcaller add-on in Freshchat and Freshsales.
More details here.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- Agents were stuck in busy status when they answered a callback request.
- Incorrect Call queue ID in the notification job caused issues during concurrent calls.
- Incoming calls threw a 500 error when there are no agents available to ring the call to.
- An error was displayed while creating a dummy voicemail in the Freshchat conversation.
Cheers!