New Features and Enhancements
| All below features and enhancements will be available to all customers from July 31, 2024. |
Auto Answering Calls
Auto-answer ensures agents never miss a customer call, reducing response time, improving engagement, and boosting overall call center performance.
More details here.
Upcoming Features and Enhancements
| All below features and enhancements are coming soon to customers. |
Customize wait queue behavior
Admins can now prioritize calls in the wait queue by received or enqueued time and manage queues individually or collectively.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- Updating the Freshcaller domain does not update the caller endpoint in the Touchstone service.
- Agent call notifications may incorrectly mark calls as ‘no answer.’
- Agents are stuck in the ‘Busy’ state if a customer disconnects the call simultaneously.
Cheers!