New Features:
Portuguese(Brazilian) language support:
Dec 19, 2018
Agents can now setup their preferred language in Profile settings. We currently support English and Portuguese(Brazilian).
Freshchat - Freshdesk integration for iOS agent app:
Dec 29, 2018
Agents can now convert conversations into Freshdesk tickets on iOS app.
Improvements/Enhancements:
Reduced Widget Size:
Dec 19, 2018
Freshchat widget size is now reduced to 553KB. Previously it was 890KB.
Crop Picture Ability:
Jan 01, 2019
You can now crop Profile Picture, image in Account Settings, Message Channel image and Bot image/
Updated WordPress plugin:
Jan 03, 2019
We have updated the code snippet for WordPress plugin integration.
Bug Fixes:
Inconsistency in FAQ search:
Dec 14, 2018
FAQ articles for certain keywords were not getting displayed on search on the user side but were appearing on the Agent side. This is now fixed.
Desktop Notification:
Dec 18, 2018
Desktop notification for 'Send me a notification every time a message is sent on a conversation I am assigned to' was not not working. It is now fixed.