Enhancements:
1. Business Hours by Groups
Nov 26, 2018
With new Business Hours, for each day, you can add multiple business hour slots. The time between each slot will be considered as a break. You can set up Away message to be displayed during these break hours as well as during your offline hours. The Away message now supports rich media. One of the major additions to our Business Hour feature is the introduction of Group Business Hours. If you are on Estate plan, you can set up different working hours for your various teams for each day of the week by mapping Business Hours to Groups.
2. Custom properties in Agent Widget
Nov 27, 2018
Agents can now add custom user properties in the agent widget inside the helpdesk (for example: agent widget inside Freshdesk).