ENHANCEMENTS/IMPROVEMENTS:
Enhanced Facebook Integration:
Nov 7, 2018
We have revamped the Facebook integration in Freshchat. We have made it more easier to integrate your Facebook page with Freshchat.
Bug fixes:
Multilingual FAQ search in Inbox:
Nov 2, 2018
Agents will now be able to search and send multilingual FAQs to customers in the Freshchat Inbox.