New Features:
1. Convert long text into file
Dec 27, 2018
When the message you type is more than 2000 characters will be sent out as a text file.
2. Add-on for custom view
Jan 01, 2019
The current number of custom views you can add in Freshchat is 500. If you need more, you can contact Freshchat support team and we will be able to enable more custom views for you as an add-on, for free.
Enhancements/ Improvements:
1. WhatsApp Integration
Jan 09, 2019
User name will be retrieved from their WhatsApp profile when they initiate a chat.
2. Android SDK enhancement:
Jan 07, 2019
You can now configure away message and custom response expectations on Android SDK. You can also completely hide it via configuration flag.
3. iOS SDK enhancement:
Jan 09, 2019
You can now configure away message and custom response expectations on iOS SDK. You can also completely hide it via configuration flag.
4. iOS Agent App
Jan 09, 2019
You can now save and share files from your Quick Access repository on iOS Agent app.
Bug Fixes:
1. Facebook Integration:
Jan 07, 2019
We have now fixed an issue with unsubscribing a Facebook page.
2. Freshdesk integration:
Jan 08, 2019
While converting a conversation into Freshdesk ticket, the fields in the drop-down were not populating in order. This is now fixed.
3. iOS - Freshdesk integration:
Jan 09, 2019
While converting a conversation into Freshdesk ticket on iOS app, the fields were not getting populated. This is now fixed.
4. Triggered Message campaign:
Jan 10, 2019
When a user replies to a Triggered Message, the chat widget was getting closed once the reply is sent. Ideally, the Freshchat widget with the respective message channel should open up. This is now fixed.
5. Multiple File Attachments:
Jan 10, 2019
You can now attach multiple files from your computer and send it in one message. This was not possible before.