Bug fixes
These were the bugs detected, and they’ve now been fixed.
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An authorization error was shown when agents tried to log in to their Freshchat account.
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There were discrepancies in the number of chats handled in Omnichannel chat reports and Freshchat conversations report.
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Customers were unable to add agents to groups in Freshchat.
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Agents with certain roles were unable to add contacts to their Freshchat account.
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In the Conversations Overview report, there was no data displayed under the ‘Agent Productivity’ section even though agents had resolved conversations during the selected timeframe.
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Custom property names were displayed with an underscore on the UI.
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The Freshchat-Freshservice integration was not working as expected for a few customers.
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Customers were unable to send template OTP messages from their account.
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An error was shown when agents tried to respond to end-user messages.
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Customers were unable to export user data above the 10k limit.
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The contact profile opened up when agents clicked far to the right of their name in the Inbox page.
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Customers were unable to open attachment files for tickets created within Freshdesk.
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When customers clicked the specific Dialog on the left side pane, the bot pointed to an incorrect Dialog.
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The Agent assist bot in the Freshdesk account was very slow for some customers.
Cheers!