New Features and Enhancements
Freshdesk Contact Center Network Test Tool
Test your network connection with the Freshworks network test tool while using Freshdesk Contact Center on the browser. The tool runs network diagnosis and provides a detailed report on common network issues.
More details here.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
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The wrong time zone was displayed for customers based in the Sydney time zone.
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The company name was not displayed in the notification widget if the contact name was not present.
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Few customers were unable to pause the call recording.
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There were wrong translations in the Dutch language for call metrics.
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External call transfer failed for a few customers.
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Customers were not able to edit contacts while clicking on edit from the in-conversation page.
Cheers! :)