New Features and Enhancements
All Below features and enhancements are available to all customers from May 30, 2023
Live dashboard enhancements in Freshdesk Contact Center
View agent count by status along with agent details, such as name and time spent. You can also filter agent details by status.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- Number masking was not applied when agents did not address a call request.
- Incoming calls were routed to only one agent and then transferred to the wait queue even when multiple agents were online and available.
- Dashboard fetching arguments before resolving all promises.
- UI was broken on the call queues page.
- The left navigation bar was displayed inside the live dashboard for customers using Freshdesk Contact Center account in Freshsales.
- The snooze icon was displayed for both calls in parallel calling.
Cheers!