Bug fixes
These were the bugs detected, and they’ve now been fixed.
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There were issues in connecting an assigned call to the agent.
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Agent name was displayed incorrectly when an agent picked a call that was transferred to another queue.
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Agents were unable to find contacts when trying to transfer a call to a contact.
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Agent status was displayed as logged out when they were in ACW state.
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Ticket creation failed when the call tag length was greater than 32 characters.
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Call duration was displayed as 0 for the parent call in warm transfer.
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Customers on the Free plan were unable to whitelist countries.
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Users added to teams were unselected automatically.
Cheers!