Release notes

Freshdesk Customer Success Release Notes - Sept 2022

Related products: Freshsuccess
Freshdesk Customer Success Release Notes - Sept 2022

New Features and Enhancements

 

NPS email survey enhancement in Freshdesk Customer Success

Use Account360 segmentation to highlight a specific event in the customer lifecycle and send NPS to every targeted set of customers.
More details here.

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Bug fixes

 

These were the bugs detected, and they’ve now been fixed.

  1. Alerts were not auto dismissed when alert task was created. 

  2. Customers were unable to edit widget title from the widget panel in custom dashboard.

  3. The Touchpoint ‘Type’ filter broke in the dashboard when comma was used.

  4. The due date range picker showed an error when customers picked a past date in goals/tasks/touchpoints pages.

  5. The default view in churn dashboard was not reset to 'All accounts' when the default view list was deleted.

  6. An error message was displayed when customers tried to create Custom Dashboard with more than five account lists.

  7. All touchpoints were listed when customers tried to sort the search results in the account details page under Touchpoints.

  8. Description added in the calendar was overwritten with Task info from Touchpoint after sync.

  9. Projected and Confirmed ARR metrics did not work as expected.

Cheers!

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