New Features and Enhancements
NPS email survey enhancement in Freshdesk Customer Success
Use Account360 segmentation to highlight a specific event in the customer lifecycle and send NPS to every targeted set of customers.
More details here.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
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Alerts were not auto dismissed when alert task was created.
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Customers were unable to edit widget title from the widget panel in custom dashboard.
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The Touchpoint ‘Type’ filter broke in the dashboard when comma was used.
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The due date range picker showed an error when customers picked a past date in goals/tasks/touchpoints pages.
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The default view in churn dashboard was not reset to 'All accounts' when the default view list was deleted.
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An error message was displayed when customers tried to create Custom Dashboard with more than five account lists.
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All touchpoints were listed when customers tried to sort the search results in the account details page under Touchpoints.
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Description added in the calendar was overwritten with Task info from Touchpoint after sync.
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Projected and Confirmed ARR metrics did not work as expected.
Cheers!