New Features and Enhancements
| All features and enhancements below will be available to all customers from November 30, 2024. |
Enhanced Content Assistance for Agents
Formatting now stays consistent when using Rephrase, Tone Enhancer, and Expand, ensuring smoother edits. Additionally, a new summary format highlights issues, actions, and outcomes, enabling faster resolution of customer queries.
More details here.
Upcoming Features and Enhancements
| All features and enhancements below are coming soon to customers. |
Better Admin Controls for Freddy AI
Admins can identify a feature's beta or GA status, review customer data usage for training, and request to disable features for opt-outs from the Admin Settings page.
All features in Freshdesk and Freshchat will be available on Freshdesk Omni.
Cheers!