New Features and Enhancements
| All features in Freshdesk and Freshchat will be available on Freshdesk Omni. |
Introducing Freshworks - BigCommerce Integration
Connect your BigCommerce store with Freshworks to provide real-time, personalized support. Access order history, payment, and shipping details instantly to deliver faster, smarter customer service.
More details here.
Zoom Phone
Enable customers to use Zoom Phone within Freshchat and Freshdesk, allowing seamless call handling that automatically creates conversations in Freshchat and tickets in Freshdesk.
More details here.
Upcoming Features and Enhancements
| All features and enhancements below are coming soon to customers. |
Enhanced Content Assistance for Agents
- Agent's input text formatting now stays the same when using Rephrase, Tone Enhancer, and Expand, making content changes smoother and easier.
- The new format for Summaries will highlight the issue, actions taken, and outcome, helping agents quickly understand customer queries and resolve them faster.
All features in Freshdesk and Freshchat will be available on Freshdesk Omni.