Here's what is new in the release apart from bug fixes and performance improvements:
Helpdesk Restriction: Admins can now control who can login, sign up and submit ticket by whitelisting certain domains. This will allow you to have greater control over your helpdesk and the contacts who reach out to you. For instance, if you work on a subscription basis, you can whitelist the domains of your clients. Tickets from others will be dropped and login will be disallowed. Please note that we will roll out this feature in phases
Chat channel:
Live chat now has a cleaner, modern UI with an enhanced and robust backend. Along with more information on each chat transcript like chat handle time and source of chat, agents now also have useful information while accessing their recent messages and visitor details. You can check out all the changes and enhancements here. Send us a note at support@freshdesk.com to let us know what you think of our new chat UI.
Visitors have an additional option to end their chat at any point of the conversation. This is especially useful for agent teams that receive a high volume of chats and can help them focus on the visitors that need immediate attention. You can learn more about how the end chat feature works here.