Bug fixes
These were the bugs detected, and they’ve now been fixed.
- Agent signature was retained in the reply editor and showed up as drafts in the Tickets page.
- Ticket export timed out when there were many ticket tags in the export.
- There were inconsistencies in the Business hours date format in regional holidays.
- The solution article widget in the reply editor did not show the entire content.
- There were issues with the subject line translation for tickets that were created from Freshcaller.
- Inline images were broken when an agent forwarded a thread.
- Customers were unable to use the shortcut to send a reply from the threads from a Windows device.
- The action ‘Create new ticket’ in Ticket Update automations failed for a few customers.
- Customers were unable to add notes to tickets that had more than 50 email addresses in the Send and CC fields.
- There were issues with populating the CC field value using ticket forms.
- There were alignment issues in the Scenario Automations page when the scenario automation description was lengthy.
- There were issues with contact details data population during service task creation in the FSM module.
- There was a glitch in the ‘To’ button in Finnish language when the customer is used the forward option within the Ticket details page.
- Content was not translated for open and closed status option in the ticket field page and scenario automations page.
- The unsubscribe link for the Proactive outreach sent the Helpdesk URL instead of the configured custom URL.
- The ticket update automation was not executed as expected for a few customers.
- Clicking on the ‘Print Ticket’ option expanded all the links in ticket.
- There were UI glitches in the Forward thread editor when customers tried to insert canned forms, canned responses, and suggested solutions.
- An error was thrown when customers tried to add a dependent field to a ticket form.
- There were issues with the German translation of ticket details on the ticket list page.
- Images were not added to the ticket created for tweets in Freshdesk.
- The Ticket Subject link was not working in Canned Forms.
- Email notifications were sent for notes added by automation.
- The Form field values were not being displayed in Widgets in ticket forms.
- The Service Task fields were not translated to the set language while printing tickets.
- There were translation issues with the default helpdesk notification emails that were sent.
- Customers were unable to use the scroll bar or arrow buttons to set the time in the OOO settings.
- There were issues with multiple company associations.
- The Neo Marketplace icon was displayed multiple times when customers skipped the Get Started page.
- CC email addresses were not retained for replies from contacts that were not part of the ticket.
- Encoded values were returned when ‘<’ symbol was present in the dropdown field choice while configuring automations.
- Error was shown when customers tried to set their Business Hours as 24/7.
- There were errors in data entry for time logs.
- Slovenian translations were missing for the article feedback section.
- The subject line used for ticket exports was misleading.
- The new email shortcut (g + m) did not work.
- The number of tickets displayed on the ‘Unresolved Tickets’ widget on the Dahsboard page was incorrect.
- An error was shown when customers tried to edit/add values in a custom dropdown field.
- The Custom source icon was not displayed in the customer portal.
- There were issues with the automation email editor - when the content had (r), it got updated to ®.
- Customers were unable to create a new Company as an error was thrown when the default fields were updated.
- An error was thrown when customers tried to add a contact from the new ticket page.
- An error was thrown when customers tried to save a custom ticket view. It was available in the list but customers were unable to access, edit or delete it.
- Tickets from TalkDesk did not get created due to issues with Freshdesk APIs.