Enhancements (5):
- All Freshdesk emails will now be parsed by our own service (MIME)
- Email ticket threading will now function correctly between Freshdesk portals
- All Reports can be filtered by Tags and Dependent drop down fields
- Ticket metrics and Tags can now be exported tickets in all Reports after a drill down, to get more context for an admin
- Validation check for tickets missing required fields on bulk resolve / close on ticket list page
Bug Fixes (1):
- Bugfix related to “automatically assign ticket to first responder” observer rule not working in some cases when combined with the “Send and set as <status>” action on the ticket page.