Here are some notable changes we rolled out to Freshdesk as a part of this week's release.
Enhancements (2):
- Support for multi-file attachments on all new accounts
- Increased file size limit to 20 MB for attachments in incoming emails
Bug Fixes (11):
- Bugfix related to the account export feature not working when archived tickets are present in the helpdesk
- Bugfix related to errors in requestor names while exporting CSV
- Bugfix related to incorrect value shown in group by header within timesheet report Bugfix related to pagination error in timesheet report caused by a removed product
- Bugfix related to the “view on nimble” links pointing to null domains
- Enabled support for Zoho CRM customers in Zoho’s EU Pod
- Bugfix related to appending paginated responses when 100+ projects are found on Freshbooks
- Bugfix related to round robin configuration not getting set in certain scenarios
- Bugfix related to the message and demo request buttons not working on the trial widget
- Bugfix to have supervisor condition checks on checkbox
- Bugfix related to CC emails going out when replies are sent to tickets marked as spam
Security Fixes (1):
- Notifying agents when their primary email address is changed by an admin or supervisor