New Features (1):
- The ticket lifecycle report is now available for all Forest and Estate customers
Bug Fixes (8):
- Bug fix related to feedback widget submissions not going through
- Bug fix related to timestamp conversion in CSV export
- Bug fix related to text content in ticket lifecycle report
- Bug fix related to exceptions when ticket lifecycle report is loaded
- Bug fix related to detecting Hebrew language encoding in incoming emails
- Bug fix related to ticket details page freeze while reassigning ticket to a group that is outside the current agent’s scope
- Bug fix related to JIRA integration that caused public ticket URLs to not work
- Bug fixes related to Italian and Arabic languages in the product
Enhancements (1):
- Improved data refresh frequency for all reports (earlier our highest plans had 4 hours) - Forest: 30 mins, Estate and Garden: 1 hour, Blossom and Sprout: 24 hours.