Enhancements (3):
- Role based dashboards are now available for trial customers
- JWT based authentication for API V2
- Salesforce plus marketplace app now supports ‘Formula’ field for sync
Bug Fixes (9):
- Bugfix related the product field (marked as required) being validated during API calls even when it has a value
- Bugfix related to replies to a forwarded emails getting added as a public note
- Bugfix in detecting requester information from emails forwarded by agents
- Bugfix related to fixing a layout issue for RTL in the timesheet report
- Bugfix related to showing incorrect labels in the timesheet report for dependent and dropdown fields
- Bugfix related to dynamic sections not getting populated properly when updated through URL parameters
- Bugfix related to German translations in ticket export and customer portal
- Bugfix related to automations assigning tickets to agents removed from the helpdesk
- Bugfix related to disallowing Dispatch’r rules from getting saved when no actions are specified
Security Fixes (1):
- Improved access privilege checks for all attachments and cloud files