Major Releases
Unified Bot Builder
Category: Intelligent Workflow Automation
Create multi-step bot flows with extensive workflows. Set up chatbots that understand the intent of your customers and interact with them based on queries. Create predefined questions and options to help direct customers towards solutions without having to wait for live agents. Set up complex bot configurations in simple steps without dev effort. Purchase additional bot sessions and automate chat flows.
Annotations
Add context to your journey blocks by using annotations. This helps you pictorially define journey steps and give context to other marketing users who may want to modify or add blocks to an existing journey.
Journey Playbooks
Category: Marketing Automation
Playbooks are pre-designed templates that help you set up journeys for the most common use-cases. Commonly used marketing journeys are templatized and made easy to access. Users no longer have to set up journeys from scratch. Instead, they can now clone an existing playbook, make changes to the flow suit their business usecase, and enable the journey.
