New Features and Enhancements
Revenue Attribution Reports for Shopify accounts:
D2C customers can track the revenue generated from individual Email and WhatsApp campaigns in Freshmarketer. With the new update, every campaign has a new widget for revenue and orders under Analytics. Businesses can also access the journey report to view revenue contributions from every channel and order details.
How does this work?
When your customers click on any link in your Email/WhatsApp campaigns and place an order within seven days, the revenue from that order will be attributed to the respective campaign. New contact fields like ‘Most recent campaign,’ ‘Most recent source,’ and ‘Most recent medium’ will be updated with the latest campaign details the user has clicked on.
Learn more about attribution reports here →
Email in inbox
Support emails are now available in the chat inbox. Businesses can now let customers choose their favorite apps to reach out for support. Agents can handle all of these conversations - even emails, within the Team Inbox.
Admins can configure and maintain all the channels in one central place or configure multiple support inbox addresses per business needs. And agents can now access all customer conversations across channels in the same place and resolve them in real time.
Bug Fixes
Social Media Buttons: A few users reported that the Create Campaign button was visible even when the Facebook pages were disconnected. This issue is now fixed.
Plan Usage Metrics: Some users reported that the Plan Usage Metrics button was unavailable on some Segment and Journey pages. This issue has been fixed.
Domain Verification: A few users reported that they could not send the DNS records via email when more than six email addresses were added. This issue is now fixed.