Major Releases
Unified Bot Builder
Category: Intelligent Workflow Automation
Create multi-step bot flows with extensive workflows. Set up chatbots that understand the intent of your customers and interact with them based on queries. Create predefined questions and options to help direct customers towards solutions without having to wait for live agents. Set up complex bot configurations in simple steps without dev effort. Purchase additional bot sessions and automate chat flows.
Journey Playbooks
Category: Marketing Automation
Playbooks are pre-designed templates that help you set up journeys for the most common use-cases. Commonly used marketing journeys are templatized and made easy to access. Users no longer have to set up journeys from scratch. Instead, they can now clone an existing playbook, make changes to the flow suit their business use case, and enable the journey.
Bug Fixes
Recycle Bin
Some users reported finding the deal insights view option inside the recycle bin. This has been fixed.
Duplicates Page
It was reported by some users that the check duplicate page is not loading. This has been fixed.
Field name renamed erroneously
It was reported by some users that field names in additional fields were renamed to a different value. This has been fixed.
Files section
It was reported that on downgrade to lower plans, files section was not found in the Overview section. This has been fixed.