New Features and Enhancements
New email domains
For all incoming and outgoing emails, the 'myfreshworks.com' domain will be changed based on the user's region. This is being done to improve email deliverability and maintain domain reputation. The traffic will be split into 4 domains based on regions to reduce the stress on a single domain.
Learn more
File Name edit from mobile
Mobile users can now change the file name when they upload a file from the mobile app.
Bug Fixes
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Users of Classic Freshsales accounts reported issues accessing the analytics feature from the LNB. This has been fixed.
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Customers reported that the bulk delete action was queued for a long time, and the contacts were not getting deleted. This has been fixed.
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Customers reported issues with adding tags while importing contacts. This has been fixed.
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Customers reported receiving an error message “Invalid URL” while trying to access the record from the in-app notification when they were added as a team member. This has been fixed.
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Contact Territory Placeholder was not replacing the field values of the record when an email was sent via workflow. This has been fixed.
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Meetings were not visible when clicked on due to formatting issues with the time zone. This has been fixed.
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Some customers reported a delay of 30 minutes to 24 hours in receiving notifications. This has been fixed.
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Some customers reported issues with updating their contact profile picture. This has been fixed.
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Customers reported issues updating sales accounts even when required fields were provided in import CSV. Also, an error “Invalid Record” was shown when importing records. Both problems have been fixed.
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Customers reported issues with full data export, which failed due to the huge volume of data. This has been fixed.
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Meeting notifications were sent to the customer even if the account was canceled. This has been fixed.
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Customers reported issues in user addition despite having user licenses. This has been fixed.
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Some customers reported they were unable to access multiple roles in admin settings. This has been fixed.
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Customers reported issues with links of sales emails being redirected to the old domain even though the domain was verified in the CRM. This has been fixed.
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Appointments were not updated with attendee values when two connected users shared calendars. This has been fixed.
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Customers reported tasks being duplicated on the activities dashboard. This has been fixed.
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A customer reported that bulk email triggered email events multiple times to recipients. This has been fixed.
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The bar chart in classic reports displayed incorrect data for call duration sum and average. This has been fixed.
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A customer reported issues with viewing email content in the newly migrated account. This has been fixed.
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Customers reported issues with customizing columns in the list view. This has been fixed.
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A customer reported that when marked as a hidden field in a custom group, the custom checkbox field was not hidden in the quick add forms. This has been fixed.
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Form choices were not translated into other languages. This has been fixed.