Feature releases for the month of June 2015
Freshservice Release Notes June '15
June 6th
Print template for tickets- Both Incidents and Service Requests.
June 13th
If you're an MSP, you can set up dedicated email addresses for your customers.
You can add notes to your tasks directly from the dashboard.
Clarification on the June 6th release
There is an option to print incidents and service requests- no customizable templates.
While printing a service request, for instance, the fields for the corresponding service will be printed. You can customize what data gets printed by editing the form for the service.
Hope it helps.
I'm sorry for any inconvenience caused.
June 27th
1. Agents now have the option to add remarks while approving Service Requests and Change Requests (adding remarks while rejecting a request is, of course, mandatory).
2. While a Service Request is pending approval, any agent with admin rights can cancel it (so far, only the person who made the request could).
3. While a Request for Change is pending, the change manager and all agents with admin rights can cancel it.
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