New Features and Enhancements
Product name updates
Your favorite product names are back! We heard you, and we switched our product names to the classic versions!
- Freshdesk Support Desk → Freshdesk
- Freshdesk Contact Center → Freshcaller
- Freshdesk Customer Success → Freshsuccess
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- There was an issue with updating the current NPS when updated through the FSU API.
- Data platform issue: Unable to do test mapping.
- Freshsuccess alert email was not showing up in the mailbox.
- Manage fields: The account list did not show default fields.
- Reverse sync connector issue in parse date method.
Cheers!