Release notes

Freshworks Customer Service Suite Release Notes - December 2023

Related products: Freshworks Customer Service Suite
Freshworks Customer Service Suite Release Notes - December 2023

Upcoming Features and Enhancements

 

All Below features and enhancements are coming soon to customers.

 

Sales add-on to the Suite

This add-on will enable your sales and support users/agents to have a single solution with a unified end-customer context.

 

Enhanced Admin settings

Revitalize your workflows with our new and improved Admin settings, offering an intuitive and streamlined experience for effortless management.

 

Unified top nav experience

Profile management and notifications will have a common experience for ticketing and chat in Freshworks Customer Service Suite.

 

Cheers! :)

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