New Features and Enhancements
| All below features and enhancements are available to all customers from February 29, 2024. |
Empower support teams with Freddy Copilot
The Freddy Copilot add-on is available for purchase at $29 per agent per month — and it comes with free access to Freddy Insights (beta) for a limited time.
More details here.
Caller widget inside CSS
The Caller widget now comes with the options to view conversations, create tickets, or link to existing tickets in the Customer Service Suite.
More details here.
Unified Profile
Agents can now manage their profile preferences from a single place instead of switching between products.
More details here.
Upcoming Features and Enhancements
| All below features and enhancements are coming soon to customers. |
Freshmarketer add-on to the Suite
You can soon use the Freshmarketer add-on to the Suite to have a unified solution to meet your marketing and support requirements.
Connector Apps for CX
Sync Freshdesk and Freshchat seamlessly with your tools. Customize workflows, choose 1 or 2-way sync, and monitor in real-time. Pay-as-you-go pricing. Now available for Salesforce, with more integrations coming soon.
Unified Contacts and Accounts
View contact and account lists across modules without having to switch between screens.
Unified Freddy Experience
Centralizing Freddy settings from conversational and ticketing modules into a unified experience within the CS Suite for easy and seamless admin management.
Cheers!