New Features and Enhancements
| All below features and enhancements are available to all customers from January 30, 2024. |
Empower support teams with Freddy Copilot
The Freddy Copilot add-on is available for purchase at $29 per agent per month — and it comes with free access to Freddy Insights (beta) for a limited time.
More details here.
Freshsales add-on to the Suite
This add-on will enable your sales and support users/agents to have a single solution with a unified end-customer context in the Customer Service Suite.
More details here.
Enhanced Admin settings
Revitalize your workflows with our new and improved Admin settings, offering an intuitive and streamlined experience for effortless management.
More details here.
Upcoming Features and Enhancements
| All Below features and enhancements are coming soon to customers. |
Unified Agent Experience
The new unified agent experience allows agents to manage their profile preferences from one place. The experience also supports a unified contact page and the call widget inside the Customer Service suite.
Unified Freddy Experience
Centralizing Freddy settings from conversational and ticketing modules into a unified experience within the CS Suite for easy and seamless admin management.
Cheers!