New Features and Enhancements
| All features in Freshdesk and Freshchat will be available on the Suite. |
Upcoming Features and Enhancements
| All features and enhancements below are coming soon to customers. |
Zoom Phone
Enable customers to use Zoom Phone within Freshchat and Freshdesk, allowing seamless call handling that automatically creates conversations in Freshchat and tickets in Freshdesk.
Introducting Freshworks - BigCommerce Integration
Connect your BigCommerce store with Freshworks to provide real-time, personalized support. Access order history, payment, and shipping details instantly to deliver faster, smarter customer service.
Email Templates
You can soon create multiple email templates with unique signatures that are automatically applied to agents' responses based on predefined conditions.
Cheers!