Freshworks Neo: Why you need Low Code application development to build for the future

Related products: Freshworks Neo
Freshworks Neo: Why you need Low Code application development to build for the future

Customer demands and expectations are rising rapidly with digitization. With changing business dynamics, keeping up is more difficult than ever. According to a study, 66% of customers expect companies to understand their needs and expectations and act on them quickly. 

In a fast digitizing world with changing expectations, the pressure to deliver is increasing. Organizations, whether big or small, spend vast sums of money to keep up. Yet most IT departments and developers are always buried under enormous workloads. The rising global shortage of qualified developers does not help either! A study has found that, in December 2020, the global shortage of software developers reached an all-time high of 40 million, and experts predict the number may reach 85.2 million by 2030. 

With rising costs adding more developers will only put extra stress on your budget. How do you deliver modern, secure, and scalable solutions fast with all these challenges? 

Low code app development to the rescue!

Enter low code app development! 

What is low code development? It is an approach to software development that lets you create fully functional apps faster with minimal lines of handwritten code. It enables you to use pre-built templates and components (aka building blocks), which bring out functional applications when put in logical sequences. 

Traditional coding demands much time to master and requires a specific skill set. Graphical and visual development with low code enables people with less or no development skills to build apps quickly and solve specific business problems within their domain of expertise. 

Empower your tech-savvy employees to become citizen developers 

One of the biggest challenges that any business faces today is the lack of developer resources or IT bandwidth to work on customer experiences regularly. With the shortage of skilled developers skyrocketing, you need low code to bridge this demand and supply gap. 

Not only this but with multiple moving parts in an organization, business goals are rarely aligned with IT goals. 

How does low code application development solve this? 

It makes application development easier for everyone! Whether a marketer, customer success manager, tech admin, HR, or an operations guy, with some level of technical understanding, they can be empowered or trained to build apps and solve business problems. They are the people who understand and drive your business ahead.

What benefits can you drive with low code?

  • Save costs - Low code lets citizen developers within your organization build apps for multiple business use cases. It solves two specific problems. With the rising cost of hiring skilled developers, you can keep your hiring costs in check. Additionally, IT teams can now focus on more demanding tech questions and reduce wasting time on projects that do not demand their technical expertise.

  • Tackle shadow IT - Low code enables business leaders or anyone from your team with basic technical knowledge to build apps based on their needs with some support and guidance from your internal IT teams. This can significantly reduce the risk of employees using third-party applications to solve operational challenges, which can be a potential security threat to your organization in the long run. 

  • Build through collaboration - Whether you build apps to improve your customer experience or solve operational roadblocks, you need buy-ins from multiple teams, viz. product, engineering, design, and executive management. Modern-day low code tools let multiple teams collaborate to build apps through a shared virtual space and a shared language. Everyone involved has a clear view of how the app functions, and there is no break in communication even if they are working from multiple locations. 

Low-code application development platforms can be a game-changer for you if you are a business operating in the current environment and want to drive customer delight. 

Until now, you might have a fair idea of what a low code platform is, why you need to start thinking about it, and some benefits your business can drive with low code. But what are some key features that make these platforms different from your traditional application development? 


Let's look into some common ones you may come across:

  • Drag and Drop elements - This is one of the most important or, should we say, the most crucial aspect of any low code application development tool. Select suitable elements from an already existing component library to build an app fast 

  • Visual modeling - One of the critical aspects of low code tools that lets citizen developers create apps quickly is their ability to provide visual and logical representations of the application under construction. This makes it comprehensible to anyone, irrespective of their level of technical know-how. Also promotes development through multi-team collaboration.

  • Reusability -With out-of-the-box capabilities, developers can use pre-built templates and components to build apps. It not only makes the app building process a lot faster but is also one of the key features that differentiate a low code platform from a high code platform. 

  • Lifecycle management - Low code app development platforms streamline and simplify different stages of an app development journey, from testing and debugging to deployment. 

Why are we talking about Low Code?

If you are wondering why we at Freshworks are talking about low code application development suddenly, then you might not be alone. At Freshworks, we continuously seek to innovate and add capabilities that make the lives of businesses and developers easier. Regularly changing business dynamics prompted us to take note of one of the most burning problems our customers might face. Building solutions fast and managing developer resources effectively and reducing costs in the process.

Keeping these challenges in mind, we are glad to introduce Low Code on Freshworks Developer Platform, powered by Neo. Now build applications for your customers or extend Freshworks product capabilities without getting tangled in lines of code or syntax. Empower citizen developers to build solutions for the future, faster with Low Code. Beta access is now open for Freshdesk and Freshservice customers. Sign up for Beta here and join our waitlist:

Want to know more about Low Code on Fresworks developer platform? Join us for an exclusive live webinar on the 7th of July 2022, to learn more about our Low code capability. We also have a hands-on demo on getting started to build with your first app using low code.


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