Get ready for the next generation of Freddy AI with GPT on Freshchat.

Related products: Freshchat
Get ready for the next generation of Freddy AI with GPT on Freshchat.

Announcing the Beta program for multiple features powered by GPT in Freshchat

We are excited for you to get hands-on and provide us with feedback: What do you like? What more do you want to see from us? How are these capabilities transforming your customer service?

Starting today, you can sign up for the Beta features powered by Freddy AI on Freshchat and access these features:

  • Summarize Conversations: Support agents can view an automatic summary of customer conversations to gain context rather than read through an entire conversation before responding.
  • Rephrase Responses: Support agents can replace casual language with more formal and clear responses.
  • Autocomplete Content: With predictive sentence completion, support agents can save keystrokes and respond faster to customer inquiries.
  • Generate Articles: Support agents can save time by creating contextual knowledge-base articles and FAQs using generative AI and simple prompts.

 

This feature is currently in beta version and is available for select accounts on Freshchat. Sign up for the beta program here

 

Read more about how you can use Freddy AI with GPT in Freshchat with these solution articles.

 

Our Chief Product Officer shares the story behind bringing GPT to Freddy AI on an interesting blog.

That sounds like a great announcement! It's exciting to see the development and integration of GPT technology into customer service tools like Freshchat. These new features powered by Freddy AI have the potential to significantly improve the efficiency and effectiveness of customer support teams ehsaas tracking.

I encourage those interested in trying out the beta program to provide feedback to the developers on what they like and what they would like to see in the future. By doing so, they can help shape the future of these capabilities and make them even more effective for customer service.

The four features available in the beta program - summarize conversations, rephrase responses, autocomplete content, and generate articles - all sound incredibly useful and have the potential to transform the way customer service is conducted. I'm excited to see how these capabilities will be received and how they will transform customer service interactions.

If you have any further questions or concerns, feel free to ask and I'll do my best to assist you.


Hi there,

Thank you for sharing this exciting news about the beta program for multiple features powered by GPT in Freshchat. I'm thrilled to have the opportunity to get hands-on and provide feedback.

The features you mentioned sound impressive and have the potential to greatly enhance customer service. I'm particularly interested in the ability to summarize conversations, rephrase responses, autocomplete content, and generate articles using generative AI. These capabilities can save time, improve clarity, and provide a more efficient support experience.

I have signed up for the beta program and look forward to exploring these features firsthand. I'll make sure to provide feedback on what I like and any suggestions for further improvements.

Thanks again for keeping us informed, and I'm excited to see how these capabilities transform customer service.