New feature
- Group Notifications
When a conversation gets assigned to a Group, all agents in that group will now be notified of the chat assignment.
Feature Updates
- Add-on's in Billings page
Add-on's will now be displayed in your Billing's page inside Freshchat. For example, if you a user in Blossom plan and you have a feature from Estate/Garden plan enabled for you as an add-on, it'll now be displayed in your Billing settings. Previously this was not there.
- RBAC for Reports and Dashboard
You can now define roles and permissions for Dashboard and Reports. You can restrict metrics shown based on custom roles.