How well do you know Freshdesk?

Drop your answers as comments, answers will be revealed mid next week!

ACROSS

3. A field to capture/assign urgency

4. You do everything to increase this score

6. Be on time

7. Try and test new configurations

8. Enable customers to help themselves

DOWN

1. Assess customers' emotions from their tickets

2. An occasional agent’s necessity

3. Customers come here to raise tickets

5. To automatically follow updates on a ticket, you become a ___ ?

9. Let AI do its magic!