Improve your agents’ responses with Proactive Quality Coach in Freshchat and the CS Suite
Freddy can now review agent responses for tonality, grammar, and spelling in real-time. This helps agents identify and fix errors ensuring a consistent, on-brand customer experience.
PS. This feature is part of the Freddy Copilot add-on. Buy Freddy Copilot add-on before February 19th so you don’t lose access to Freddy Copilot and Freddy insights after the beta ends. Reach out to your account manager or go to your plans and billings page to make the purchase.