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Engage your customers on the world's most popular messaging app at absolutely no cost!

You already know that you can connect WhatsApp with Freshdesk to seamlessly support customers, enable instant conversations and enhance the customer experience. 


Previously, this was available as an add-on from Garden plan but starting now, it will be free on the Garden plan onwards. You can now integrate upto 10 Whatsapp numbers with your account.

We have also brought about some enhancements to the Whatsapp<>Freshdesk integration. Here’s what has changed:

  1. Unlike before, you can now add multiple Whatsapp numbers to your Freshdesk account and manage conversations with your customers better

  2. You can now integrate multiple Whatsapp numbers without any charges for the number.

  3. Since you can purchase the numbers at free of cost, you can get any number from any part of the world and support your customers on the go globally.
    Note: Some charges will be applicable for template messages.

  4. The Whatsapp settings page in Freshdesk has been improved for easy navigation and set up

This is another step towards offering a true omnichannel experience and seamless support.


Click here to know how to integrate your account with Whatsapp number
Click here to sign up and try the integration today


Cheers!:)
-Swetha Shiva, Community Manager

 

Hi Swetha,

You have given Freshdesk - WhatsApp integration being free as a change. Integration with Freshdesk Messaging (formerly Freshchat) used to be an add-on; it even had a $49 fee if I remember correctly. Is it free now too?

Regards,

Murat TANGAY

Hello Swetha,

 

My question is the same as Murat’s.

Is the flat fee of USD $49/month been completely removed for integrating Freshdesk with Whatsapp?

 

Thank you.

ZQ Consulting.

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Hey Swetha, thanks for the update on the integration between Freshdesk and WhatsApp! It's great to hear that the integration is now free on the Garden plan and we can integrate up to 10 WhatsApp numbers with our account. The ability to add multiple numbers and manage conversations better is a huge improvement. I also appreciate the ability to purchase numbers from anywhere in the world and support customers globally. I'll definitely check out the improved WhatsApp NA settings page in Freshdesk. Thanks again for sharing this news!

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